Cancellation Policy

How cancellations work for diners. Except as set out below, refunds of the booking fee are made as credit, and credit never pays out as cash. Last updated November 1, 2026.

1. 1. When you can cancel

   1. 1.1You can cancel from your account until bookings close for your table, at least 30 minutes before your time (some restaurants close earlier).
   2. 1.2Before you confirm, we show you whether you'll get credit back.

2. 2. What you get back

   1. 2.112 hours or more before your table: the full booking fee as DinePlenty credit.
   2. 2.2Within 12 hours of your table: the booking fee isn't refunded.

3. 3. If the restaurant cancels

   1. 3.1You get the full fee back as credit plus a $5 apology credit, and we email you straight away.

4. 4. Credit

   1. 4.1Credit is used automatically on your next booking, oldest first. Each credit expires 90 days after it was issued, and we remind you 7 days before.
   2. 4.2If a card payment goes through after your table was already taken, we refund the card in full.

5. 5. Something not right?

   1. 5.1If the restaurant didn't honor the offer or a charge looks wrong, write to team@dineplenty.com and we'll look into it.